The short version
If we haven't delivered your order yet, you are eligible for a full refund. Once items are in your account, we can't take them back, so refunds after delivery are limited to cases where something went wrong on our end.
Before delivery
You're entitled to a full refund at any point before we've delivered your items. Contact us at bloomcratesupport@gmail.com with your order number, and we'll process it.
Refunds are returned to your original payment method and typically take 5–10 business days to appear, depending on your bank.
After delivery
Because in-game items are transferred directly to your account and cannot be recovered once sent, we don't offer refunds simply because you changed your mind after delivery.
We will refund or replace, at your choice, if:
- We delivered the wrong item
- We delivered an incomplete order
- We failed to deliver within our stated timeframe, and you no longer want the order
- The item was not as described on our site
Contact us within 7 days of delivery, and we'll make it right.
What we can't refund
- Orders where you provided an incorrect Roblox username and the items were delivered to that account. Please double-check before paying.
- Items lost, traded away, or removed after successful delivery to your account.
- Consequences arising from Roblox's own actions, including account restrictions or item removal. We have no control over Roblox's platform decisions.
Order cancellations by us
We may cancel and fully refund an order if we're unable to fulfil it — for example, if an item becomes unavailable. You'll always receive a full refund if we're unable to deliver.
Disputes
If you're unhappy with an order, please contact us first at bloomcratesupport@gmail.com. We genuinely want to resolve problems directly, and we can usually do it faster than a bank dispute. Most issues are sorted within a few hours.
Contacts