## Delivery
How long does delivery take?
Usually under 30 minutes. We aim to complete all orders within **3 hours** during our operating hours of 9AM–10PM ET, seven days a week. If we're unusually busy, we'll message you with an update rather than leave you waiting.
Do you need my Roblox password?
No. Never. We deliver items to your account without needing to log in to it. If anyone claiming to be from Bloom Crate asks for your password, it's a scam — please report it to us.
I entered the wrong username. What now?
Contact us immediately at bloomcratesupport@gmail.com. There will also be a chatbox system after purchasing to contact us. If we haven't delivered yet, we can usually fix it. Once items have gone to another account, we can't retrieve them, so please check carefully before paying.
What's the difference between my username and display name?
Your display name is what shows in-game. Your username is the unique one starting with @. We need the @username. You can find it on your Roblox profile page.
My order hasn't arrived. What should I do?
First, check your in-game mailbox and confirm you're logged into the right account. If it's been longer than 3 hours and there's nothing there, contact us with your order number, and we'll investigate.
## Orders and payment
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay and other wallets, are shown at checkout. Payment is processed by Shopify — we never see your card details.
Do I need an account to buy?
No. You can check out as a guest.
Can I cancel an order?
If we haven't delivered yet, yes — contact us as soon as possible. Once items are delivered, we can't reverse the transaction, since in-game items can't be recovered.
Something is out of stock. When will it be back?
Restocks are irregular. Join our Discord at https://discord.gg/4uV3mbyRF to be notified when items return.